Return & Refund Policy

Our Return & Refund Policy

At Jeepno, we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which you may return products or services and request refunds.

1. Refund Eligibility

Refunds are available for eligible products or services under the following conditions:

• Requests must be made within 14 days of purchase.
• Products must be unused, in their original condition, and include all original packaging (if applicable).
• Digital services (e.g., subscriptions to our drag & drop builder) may be eligible for refunds if not activated or used.
• Non-eligible items include customized services or products specifically tailored to your needs.

2. Refund Process

Refunds are processed within 7–10 working days upon receipt and verification of the returned product or service. To initiate a refund:

• Contact us via our contact page or email us at [your-email@example.com] with your order details.
• Provide proof of purchase (e.g., order confirmation email).
• For physical products, follow the return instructions provided by our support team.
• Once approved, refunds will be issued to the original payment method via SSLCOMMERZ.

3. Non-Refundable Items

The following are not eligible for refunds:

• Customized or personalized services/products.
• Digital products that have been accessed or downloaded.
• Services used beyond the trial period (if applicable).

If no refunds are offered for specific products or services, this will be clearly stated at the time of purchase.

4. Return Shipping

For physical products, you are responsible for return shipping costs unless the product is defective or incorrectly delivered. We recommend using a trackable shipping service.

5. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. We will cover return shipping costs and provide a replacement or refund, as applicable.

6. Changes to This Policy

We may update this Return & Refund Policy periodically. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have questions about this Return & Refund Policy, please contact us at our contact page or email us at [your-email@example.com].